RMT on Main: Frequently Asked Questions
Whether you are visiting for the first time or returning for your regular treatment, these FAQs cover the most common questions we receive from clients in Mount Pleasant and across Vancouver.
General and First-Time Visit Questions
Q: What is a Registered Massage Therapist (RMT) and why should I see one in Vancouver?
A: In BC, Registered Massage Therapists are regulated health professionals with over 2,200 hours of training. They assess and treat injuries, muscle tension, chronic pain, and stress-related conditions. Seeing an RMT in Vancouver ensures safe, effective, evidence-based care, and most extended health plans cover RMT services.
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Q: What should I expect during my first massage therapy appointment?
A: Your first visit includes a short health history and consultation so your RMT can understand your concerns. You will have privacy to get settled on the table, and your therapist will explain the treatment plan before starting. We adjust pressure, focus areas, and techniques based on your comfort.
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Q: Do I have to undress for my massage?
A: Only to your comfort level. Many clients leave on undergarments or wear athletic clothing. You will always be covered with professional draping, with only the area being treated uncovered.
Q: Will my massage hurt?
A: Only to your comfort level. Many clients leave on undergarments or wear athletic clothing. You will always be covered with professional draping, with only the area being treated uncovered.​
Q: Do you offer both relaxation and therapeutic massage?
A: Yes. We offer relaxation massage, clinical massage therapy, injury treatment, and preventative care. Whether you are dealing with pain, stress, or simply need to unwind, your RMT will tailor the session to your goals.
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Pregnancy Massage Questions
Q: Is pregnancy massage safe?
A: Yes. Our therapists are trained in prenatal and pregnancy massage to support clients safely through all stages of pregnancy. We use pregnancy-safe bolsters and comfortable side-lying positioning to reduce back pain, hip discomfort, swelling, and overall stress.
Q: When can I start prenatal massage?
A: Prenatal massage is safe throughout pregnancy, although many clients begin in the second trimester. If you have any pregnancy complications, we recommend speaking with your healthcare provider before booking.
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Q: Do you offer postnatal massage?
A: Yes. Postnatal massage can help relieve tension in the neck, shoulders, and lower back caused by feeding, carrying, and lifting your baby. Once cleared by your doctor, your RMT can also support gentle C-section scar recovery and general postpartum aches.
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See our pregnancy massage services
Pain, Injury, and Condition Questions
Q: Can massage therapy help with chronic neck, shoulder, or lower back pain?
A: Yes. These are some of the most common concerns for people searching for RMT in Vancouver or massage therapy Vancouver. Massage can ease muscle tension, improve posture, and reduce tension headaches, especially for people who sit at a desk all day.
Q: I am active. Can massage help with sports recovery?
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A: Absolutely. Many runners, cyclists, climbers, and gym-goers in Mount Pleasant visit us for recovery and injury prevention. Regular treatment helps reduce soreness, improve mobility, and support long-term performance.
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Q: Can massage help with stress and anxiety?
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A: Massage therapy activates the parasympathetic nervous system, helping reduce stress hormones and improve sleep. Many clients book regular sessions to manage stress and maintain balance.
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Billing and Insurance Questions
Q: Do you offer direct billing for RMT appointments?
A: Yes. We offer direct billing for major insurers including Pacific Blue Cross, Sun Life, Canada Life, and others. Bring your policy information to your first session and we will submit claims on your behalf.
Q: Do I need a doctor’s referral?
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A: No referral is required to see an RMT in BC. Some insurance plans may request one for reimbursement, so it is best to check your plan.
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Q: Do you accept WorkSafeBC claims?
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A: Yes. We can treat clients with WorkSafeBC claims. Please provide your claim details when booking so we can assist with the process.
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Q: Should I tip my RMT?
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A: Tipping is not expected. RMTs are regulated healthcare professionals. Tips are appreciated but completely optional.
Booking and Clinic Questions
Q: How do I book an appointment?
A: You can book online anytime through our secure booking portal. This is the fastest way to see availability and choose your preferred RMT.
Q: What is your cancellation policy?
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A: We require 24 hours notice for cancellations or rescheduling. Late cancellations or missed appointments may result in a full-session charge.
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Q: Where are your clinics located?
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A: RMT on Main has two locations in Mount Pleasant on Main Street, Vancouver BC:
• Main Street Location near Kingsway
• 16th Avenue Location near Main and 16th
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Both locations are close to transit, bike routes, and offer free street parking. These clinics are ideal for people searching for an RMT in Vancouver on Main Street.
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Q: Do you sell gift cards?
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A: Yes. Our massage therapy gift cards can be purchased online or in the clinic and are popular for birthdays, holidays, and special occasions.
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Click here to give the gift of relaxation.
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We are proud to serve the Mount Pleasant and East Vancouver community. Whether you are an active professional, a new parent seeking pregnancy massage Vancouver, or a long-time local looking for a reliable RMT near me, our team provides personalized, clinical, and effective care to help you feel your best.
